COMFORT EXCHANGE POLICIES
The Manufacturers’ Warranty covers the merchandise only, and does not include transportation, handling and removal costs. The fee for each warranty exchange and/or comfort exchange to cover the cost of transportation, handling and removal...........$150.00
Delivery Fee for all Comfort Exchanges...........$150.00
To qualify for a comfort exchange you must sleep on your new premium mattress set for a minimum of thirty (30) days and a maximum of sixty (60) to ninety (90) days depending on the mattress selected. This will give you and the mattress a chance to adjust to each other. If after thirty (30) days, you are still not comfortable with your mattress, please call the showroom of purchase. A store credit will be offered for the original set purchased. The store credit may be used to select any other mattress set of equal or greater value. NO REFUNDS WILL BE ISSUED FOR THE DIFFERENCE IN COST IF YOU SELECT A LOWER PRICED MATTRESS.
Comfort Exchange does not apply to the following vendors:
Organic Mattress Inc. (OMI)
Pure Talalay Bliss
Comfort Exchange does not include floor sample mattresses, boxsprings, foundations or adjustable beds purchased with the mattress. These are final sale, non-refundable, non-exchangeable, and non-returnable. All products sold as "final sale," no matter the vendor, are not entitled to a comfort exchange.
Additional Vendor/Restocking Fees on Comfort Exchanges apply as follows:
Simmons (Beautyrest products): $150
REFUND POLICY: NO Refunds. Store credit only
No Refunds, Exchanges or Returns on OMI, SavvyRest, Pure Talalay Bliss, all Floor Sample products, Model Closeouts, and Final Sales. Adjustable bases, pillows, sheets, mattress protectors and all other accessories are non-returnable, non-exchangeable and non-refundable.
You are entitled to Hibernate Bedding’s everyday low price or any current advertised price.
Hibernate Bedding employees are not permitted to discount the price below our everyday low price or any current advertised price.
You must pay the difference between the credit issued and the price of your new selection. If you select a mattress set of lesser value than your original purchase, there will be no refund for the difference, and you cannot use the difference to purchase other merchandise.
Merchandise being exchanged must be free of stains, abuse and/or damage.
There is no satisfaction guarantee on your new selection. Only one Comfort Exchange allowed.
Removal of old mattress & box spring/foundation (equal to size purchased) from the delivery address.
Please note that for health and safety reasons: No bedding will be picked up which is in unsanitary condition or if metal or wood is protruding out of mattress or box spring/foundation. Unsanitary bedding and protruding objects may cause injury to delivery personnel and/or pose damage to or contamination of new merchandise. Removal does not include: Removal of metal frames, exposed steel box spring/foundations, or old headboards/footboards, platform beds and flotation/waterbeds.
You will receive a call prior to your delivery to advise you of your 4-hour time window. If you have not received a call by 5:00 PM the evening before your promised delivery, you must contact the store to confirm delivery.
Please note that our trucks are on the road between 7 AM and 9 PM, so your delivery could be anywhere within that time frame.
Delivery time is only an approximation, as weather and traffic conditions and length of time spent at previous stops can affect your delivery time window. A responsible adult, 18 years or older, must be present during delivery.
The customer must disassemble their existing bed(s) and the area where the merchandise is to be installed must be clear prior to the delivery. Should the customer’s obligation not be fulfilled, only delivery and removal will be performed, no set-up will be done.
Please make sure you fully inspect your purchase prior to signing the delivery receipt form. Your signature denotes full acceptance of the merchandise, it’s conformance to your order, and that the product is free from exterior defect or damage.
Delivery service will disassemble your existing bed and move it to a different room in your home.............................$100
Delivery service will reassemble the bed they have moved within your home......$100
The delivery service will not move furniture in your home i.e.; dressers, couches, tables chairs, etc… This service is for moving your existing bedding within your home to make room for your new bedding.
SPLIT BOX SPRINGS/FOUNDATIONS:
In some instances a regular one-piece box spring/foundation may not fit in the home. This may require a split box spring/foundation order which will increase the cost of your purchase by $200, plus a $150 additional delivery fee. If split box springs/foundations are needed, please call the store to make arrangements for delivery and payment.
If delivery of your new mattress set is accepted and it is too high, we will exchange the box spring/foundation for a low profile box spring/foundation or a low profile frame for a fee of $200, plus an additional $150 redelivery fee. This will lower the set by 3 to 5 inches depending on the model.
SAVVYREST and OMI FOUNDATIONS are non-returnable, non-exchangeable. New ones will need to purchased, paid in full and subject to a $150 delivery fee.
Hibernate Bedding reserves the right to change these policies at any time without notice.