Store & Delivery Policies

THANK YOU FOR MAKING YOUR PURCHASE AT HIBERNATE BEDDING

THIS DOCUMENT CONTAINS IMPORTANT INFORMATION CONCERNING YOUR PURCHASE

PLEASE READ IT CAREFULLY
Delivery, Set-up & Removal Procedures and Fees:
Delivery within our normal delivery area & set up include:
Delivery of merchandise to desired room. Set-up of mattress & box spring/foundation on existing frame.
Set-up of mattress & box spring/foundation on frame purchased from Hibernate Bedding.
Set-up of head board and frame when purchased with merchandise costing $899.00 or more.
Set-up of a complete bed (headboard, footboard and rails) when purchased with merchandise costing $899.00 or more.
Set up does not include attachment of an existing headboard or footboard to a new frame.
Delivery charge if merchandise is less than $899.00:….………………………….……………………..……. $150.00
Charge for set-up: This fee applies to all non-mattress set purchases………………………..…………….……..$100.00
This fee will be charged for all set-ups of futon frames, bunk beds, head boards, complete beds (headboard, footboard and rails) and any other accessories that require assembly by the delivery service.
Re-delivery charge: If no one is available to accept delivery.…………………………………………………....$100.00
Transportation/Handling Fee: The Manufacturers’ Warranty covers the merchandise only, and does not include transportation, handling and removal costs. The fee for each warranty exchange and/or comfort exchange to cover the cost of transportation, handling and removal..........................................................$150.00
Delivery Fee for all Comfort Exchanges is $150.00
To qualify for a 60 day comfort exchange you must sleep on your new premium mattress set for a minimum of thirty (30) days. This will give you and the mattress a chance to adjust to each other. If after thirty (30) days, you are still not comfortable with your mattress, please call the showroom of purchase. We will offer you a store credit for the original set purchased - NO REFUNDS WILL BE ISSUED FOR THE DIFFERENCE IN COST IF YOU SELECT A LOWER PRICED MATTRESS. The comfort exchange delivery fee is $150 and is not credited in the case of a lower price mattress is selected - you must pay the comfort exchange delivery fee. You have up to sixty (60) days after delivery to request an exchange. The store credit may be used to select any other mattress set of equal or greater value.
Comfort Exchange does not apply on any of the following vendors merchandise:  Organic Mattress Inc. (OMI), SavvyRest

Comfort Exchange does not include floor sample mattresses, boxsprings, foundations or adjustable beds purchased with the mattress.  All those are final sale, non-refundable, non-exchangeable, non-returnable.  All products sold as "final sale" no matter the vendor are not entitled to a comfort exchange.
Additional Vendor/Restocking Fees on Comfort Exchanges apply as follows:
TempurPedic:  $300
Simmons (Beautyrest products): $150
King Koil (Laura Ashley, World of Luxury): $150
Refund Policy:  NO Refunds.  Store credit only.
No Refunds, Exchanges or Returns of all OMI products, all SavvyRest products, Floor Sample mattress and products, Model Closeouts, Final Sales.  Adjustable bases, pillows, sheets, mattress protectors and all other accessories are non-returnable, non-exchanable and non-refundable.
You are entitled to Hibernate Bedding’s everyday low price or any current advertised price. Hibernate Bedding employees are not permitted to discount the price below our everyday low price or any current advertised price. You must pay the difference between the credit issued and the price of your new selection. If you select a mattress set of lesser value than your original purchase, there will be no refund for the difference, and you cannot use the difference to purchase other merchandise. Merchandise being exchanged must be free of stains, abuse and/or damage. There is no satisfaction guarantee on your new selection.
Removal includes: Removal of old mattress & box spring/foundation (equal to size purchased) from the delivery address. Please note that for health and safety reasons: No bedding will be picked up which is in unsanitary condition or if metal or wood is protruding out of mattress or box spring/foundation. Unsanitary bedding and protruding objects may cause injury to delivery personnel, and/or pose damage to or contamination of new merchandise. Removal does not include: Removal of metal frames, exposed steel box spring/foundations, or old headboards/footboards, platform beds and flotation/waterbeds.
Customer Responsibility:You will receive a call prior to your delivery to advise you of your 4-hour time window. If you have not received a call by 5:00 p.m., the evening before your promised delivery, you must contact the store you made your purchase from to confirm delivery. Please note that our trucks are on the road between 7 AM and 9 PM so your delivery could be anywhere within that time frame. Keep in mind that the delivery time is only an approximation, as weather and traffic conditions, and length of time spent at previous stops can affect your delivery time window. A responsible adult 18 years or older must be present during delivery. The customer must disassemble their existing bed(s) and the area where the merchandise is to be installed must be clear prior to the delivery. Should the customer’s obligation not be fulfilled, only delivery and removal will be performed, no set-up will be done. Please make sure you fully inspect your purchase prior to signing the delivery receipt form. Your signature denotes full acceptance of the merchandise, it’s conformance to your order, and that the product is free from exterior defect or damage.
Additional Services: For $100.00 the delivery service will disassemble your existing bed and move it to a different room in your home.
For an additional $100.00 the delivery service will reassemble the bed they have moved within your home. The delivery service will not move furniture in your home i.e.; dressers, couches, tables chairs, etc… This service is for moving your existing bedding within your home to make room for your new bedding.
Split Box Springs/Foundations: In some instances a regular one-piece box spring/foundation may not fit in the home. This may
require a split box spring/foundation order. This will increase the cost of your purchase by $200.00 plus an $150.00 additional delivery fee. If you need split box springs/foundations, please call the store you purchased your mattress set from to make arrangements for delivery and payment.
Think about whether you need this before delivery.
Bed too high: If you accept delivery of your new mattress set and you realize that it’s too high, we will exchange the box spring /foundation for a low profile box spring/foundation or a low profile frame. This will lower the set by 3 to 5 inches depending on
the model. There will be a $200.00 fee for this service plus an $150.00 delivery fee. 
SAVVYREST and OMI FOUNDATIONS are non-returnable, non-exchangable.  Those will have to be paid in full and subject to a $150 delivery fee.
Think about whether you need this before delivery.
Hibernate Bedding reserves the right to change these policies at any time without notice.